Support Center
Vertical Acting Hub Frequently Asked Questions
Everything actors, producers, and casting professionals need to know about joining, using, and staying safe on Vertical Acting Hub.
Category 01
General Questions
What is Vertical Acting Hub?
Actors can create profiles and showcase their experience, while producers, casting directors, production companies, filmmakers, and other approved industry professionals can search for talent for vertical productions.
What is vertical entertainment?
Vertical entertainment is video content designed primarily to be watched vertically on smartphones, usually in a 9:16 format.
This includes vertical dramas, microdramas, short-form scripted series, mobile-first movies, comedy, thrillers, romance, branded entertainment, and other scripted content created specifically for mobile audiences.
Why was Vertical Acting Hub created?
The vertical entertainment industry is growing quickly, but actors and producers still need a dedicated place to find each other.
Vertical Acting Hub was created to make it easier for actors to be discovered and for producers and casting professionals to find talent interested in working in vertical productions.
Is Vertical Acting Hub a talent agency?
No.
Vertical Acting Hub is a professional talent directory and discovery platform.
We do not act as an actor’s talent agent, manager, or representative unless a separate written agreement specifically states otherwise.
Is Vertical Acting Hub a casting agency?
No.
Vertical Acting Hub provides tools that help actors and industry professionals connect.
Individual producers, casting directors, and production companies make their own casting decisions.
Does Vertical Acting Hub guarantee acting jobs?
No.
Creating a profile or becoming a member does not guarantee auditions, callbacks, representation, employment, or casting.
Vertical Acting Hub is designed to increase visibility and make it easier for industry professionals to discover talent.
Category 02
For Actors
Who can create an actor profile?
Actors who meet Vertical Acting Hub’s eligibility requirements may create an account.
At launch, users must be at least 18 years old to independently create an account.
Vertical Acting Hub may introduce parent- or guardian-managed accounts for minors in the future.
Do I have to already be a professional actor?
No.
Vertical Acting Hub is open to actors at different stages of their careers.
Experienced actors, emerging actors, theater performers, commercial actors, digital creators, and performers looking to enter the vertical entertainment industry may create profiles.
Do I need vertical acting experience?
No.
You do not need previous vertical series credits to join.
Experience in film, television, theater, commercials, digital content, social media, or other forms of performance may be included on your profile.
What should I include on my profile?
A strong profile may include:
- Professional headshot
- Additional acting photos
- Biography
- City or market
- Playing-age range
- Height
- Physical characteristics
- Acting experience
- Film and television credits
- Vertical series credits
- Theater credits
- Commercial credits
- Special skills
- Languages
- Union status
- Representation information
- Demo reel
- Video clips
- Professional website
- Social media links
Keep your profile accurate and updated.
Do I need professional headshots?
Professional-quality photos are strongly recommended.
Casting professionals may make quick decisions based on your profile, and strong headshots can help you present yourself professionally.
Can I upload my acting reel?
Where supported by the Platform, actors may be able to upload a reel or provide links to video platforms.
Your reel should clearly demonstrate your acting ability.
Can I add my social media accounts?
Yes, where supported.
Professional social media accounts can help producers and casting professionals better understand your work, audience, personality, and experience.
Can producers contact me through Vertical Acting Hub?
Depending on Platform functionality and your account settings, approved producers and casting professionals may be able to contact you through the Platform or through professional contact information you choose to provide.
Will my home address be shown?
No actor should place a home address on a public profile.
We recommend listing a general market such as:
Atlanta, Georgia
or
Atlanta Local Hire
rather than a residential address.
Should I include my personal phone number?
Only provide information you are comfortable sharing.
Where possible, Vertical Acting Hub may provide communication tools that allow initial contact without publicly displaying personal information.
Can I delete my profile?
Yes.
Actors should regularly update their:
- Headshots
- Credits
- Reels
- Skills
- Location
- Representation
- Contact information
- Availability
An up-to-date profile gives casting professionals better information when evaluating you.
Can I upload my acting reel?
Yes.
Users may request deletion through available account controls or by emailing:
inquiries@verticalactinghub.com
Use Account Deletion Request in the subject line.
Category 03
Casting and Auditions
Can actors submit for casting opportunities?
If casting submissions are offered through the Platform, actors may be able to submit for roles for which they are qualified.
Available features may change as Vertical Acting Hub grows.
Can producers post casting calls?
Where casting-post functionality is available, approved producers and casting professionals may be able to post legitimate casting opportunities.
Casting notices must comply with Vertical Acting Hub’s rules and Terms of Service.
Who decides whether I get an audition?
The producer, casting director, production company, or other hiring party makes that decision.
Vertical Acting Hub does not control who receives an audition, callback, or role.
Does Vertical Acting Hub choose actors for productions?
Not unless Vertical Acting Hub LLC is separately involved in producing or casting a specific project.
Normally, casting decisions are made independently by the producer or casting professional using the Platform.
Does Vertical Acting Hub negotiate acting contracts?
No.
Actors are responsible for reviewing and negotiating their own contracts or working with their agent, manager, attorney, or other professional representative.
Does Vertical Acting Hub take a percentage of my acting income?
Simply being discovered through Vertical Acting Hub does not automatically give Vertical Acting Hub LLC a percentage of your acting income.
Any separate fee, commission, or service arrangement would need to be specifically disclosed and agreed to.
Category 04
For Producers and Casting Professionals
Who can search for actors?
Depending on Platform access rules, accounts may be available to:
- Producers
- Casting directors
- Directors
- Production companies
- Studios
- Networks
- Agencies
- Filmmakers
- Vertical series producers
- Digital content companies
- Approved entertainment professionals
Certain features may require account verification.
Why might my professional account need to be verified?
Verification helps protect actors and improve the quality of the Vertical Acting Hub community.
Vertical Acting Hub may request information that helps confirm that an account belongs to a legitimate entertainment professional or organization.
Does verification mean Vertical Acting Hub guarantees that person?
No.
Verification may confirm certain account information, but it is not a guarantee, background check, endorsement, or promise regarding a user’s conduct.
Users should still independently evaluate the people they choose to work with.
What can I search for?
Depending on available features, industry professionals may be able to search talent by criteria such as:
- Location
- Playing age
- Gender
- Height
- Experience
- Special skills
- Languages
- Union status
- Acting credits
- Vertical experience
- Availability
- Other profile information
Can I contact actors directly?
Depending on Platform functionality and actor privacy settings, approved industry professionals may be able to contact actors through Vertical Acting Hub.
Can I download the entire actor database?
No.
The Vertical Acting Hub database is provided for legitimate professional talent discovery and casting purposes.
Scraping, harvesting, copying, reselling, or creating unauthorized databases from Vertical Acting Hub information is prohibited.
Can I use actor photos from the site in my advertising?
No, not simply because the actor appears on Vertical Acting Hub.
Actors retain rights in their photographs, names, likenesses, performances, and other materials.
You should obtain any required permission before using those materials for advertising, promotion, AI, marketing, or other commercial purposes.
Category 05
Membership and Billing
Is Vertical Acting Hub free?
Vertical Acting Hub may offer both free and paid membership options.
Current pricing and membership features will be displayed on the registration or membership page.
Will there be different membership levels?
Vertical Acting Hub may offer different plans for actors and industry professionals.
Features may vary based on membership level.
Will paid memberships automatically renew?
If a membership is a recurring subscription, the renewal terms will be disclosed during the purchase process.
How do I cancel a paid membership?
Users will be able to cancel according to the instructions provided through their account or billing system.
Are membership fees refundable?
Refund eligibility will be based on the terms disclosed at the time of purchase and applicable law.
Category 06
Safety and Security
How does Vertical Acting Hub protect actors?
Vertical Acting Hub may use account review, verification, moderation, reporting tools, and other safeguards designed to reduce fraud and misuse.
However, users should always use good judgment and independently verify opportunities.
What should I do if a casting opportunity looks suspicious?
Do not send money or highly sensitive information.
Do not provide:
- Social Security numbers
- Banking passwords
- Debit card PINs
- Account passwords
- Cryptocurrency
- Gift cards
- Other sensitive financial information
Verify the production independently and report suspicious activity.
Should I pay someone to get an audition?
Be extremely cautious.
Requests for payment in exchange for a guaranteed audition or role may be a warning sign of fraud.
What if someone asks me for inappropriate photos?
Do not send them.
Report the account immediately.
Vertical Acting Hub prohibits harassment, exploitation, inappropriate sexual requests, and similar misconduct.
What if someone asks me to communicate outside the Platform?
Moving communication off-platform is not automatically suspicious, because producers may eventually need to communicate by email, phone, or production systems.
However, you should verify the person and production before providing sensitive information or traveling to an audition or set.
How do I report a user or casting opportunity?
Send your report to:
inquiries@verticalactinghub.com
Use Report User or Report Casting Opportunity in the subject line and provide as much information as possible.
Category 07
Privacy
Is my profile public?
Certain information may be publicly visible depending on your account type and privacy settings.
Some information may only be available to registered or approved industry professionals.
Can search engines find my profile?
Depending on Platform settings, information on public profiles may be indexed by search engines.
What information should I never put on my profile?
Do not publish:
- Social Security number
- Home address
- Bank account information
- Credit card numbers
- Passwords
- Government identification numbers
- Private financial information
- Other highly sensitive personal information
Does Vertical Acting Hub sell my personal information?
Vertical Acting Hub LLC does not sell personal information for money unless its practices change and any legally required disclosures and choices are provided.
Please review the Privacy Policy for complete information.
Category 08
AI and Actor Likeness
Can someone use my headshot to train AI?
Access to your profile does not automatically give another user permission to use your photographs, voice, likeness, videos, or performances to train artificial intelligence systems.
Vertical Acting Hub’s Terms prohibit unauthorized scraping and AI training using user content.
Can someone create an AI version of me from my profile?
Not merely because your content appears on Vertical Acting Hub.
Users may not create unauthorized digital replicas, voice clones, synthetic performances, or AI versions of actors using Platform content without legally required permission.
Does Vertical Acting Hub own my headshots or acting reel?
No.
Actors retain ownership of their content.
You provide Vertical Acting Hub LLC permission to display and process your content as necessary to operate your profile and the Platform.
Category 09
Account Support
I forgot my password. What should I do?
Use the password-reset option available on the login page.
I need to change my email address. What should I do?
Update your information through your account settings where available.
If you need assistance, contact:
My account was suspended. Who do I contact?
Email:
inquiries@verticalactinghub.com
Include your name, account email address, and a brief explanation of the issue.
How do I contact Vertical Acting Hub?
Vertical Acting Hub LLC
145 Robinson Drive
Fayetteville, GA 30214
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